Service Coordinator

Service Coordinator

As the primary point between a business and its customer, our Service Coordinator bridges the communication gap to ensure best customer experience.

My Strength:

Typically like a customer service job description, it handles service tickets/cases with full record of activities and documentation. Perfect for start up establishments seeking for service automation and prompt reminders.

My Unique Selling Point:

To compliment any existing Billing-Accounting system with possible integration. Streamlining pre-service activities, building up to during- and post-service for long-term sustainability.

My Core Responsibilities:

  • Easy access to product description and usages
  • Prompt customer feedback with case escalation
  • Ticketing system for quick access
  • Service agreement viewing with warranties, terms and conditions in place
  • Case escalation to higher authority – customise template workflow for smooth operations

“Perfectly summed up functions based on a customer service job description”

My Experience:

Pre-Service

  • leads / prospects / client database
  • service activities and shared calendar
  • service quotation preparation and sending
  • service order confirmation

During Service

  • service item setup
  • selling price strategy

Post Service

  • invoice and receipt
  • CN and DN
  • service and billing reports

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