Service Manager

Service Manager

service manager job description

Leading the coordinators while monitoring and validating service processes, Service Manager job description encompasses a range of industries and flexibility to change.

My Strength:

A comprehensive combination of a complete front and back-end system, covering areas of services-to- fulfilment processes, equivalent to a typical Service Manager job description.

My Unique Selling Point:

Most suited for companies running on service-oriented business models, taking the roles of Service Manager in Singapore or Malaysia. Management of both resources and fulfilment, equipped with smart escalation and prompt status updates.

My Core Responsibilities:

  • Enable multi-channel communication with clients
  • Automated job and task escalation
  • Standardise template workflows with managed resolutions
  • Single repository for documents and database
  • Easy access with on-the-go reports
  • Standard operating procedures with multi-approval for quality assurance

“Find the best Service Manager in Singapore and Malaysia here!”

My Experience:

Pre-Service

  • leads / prospects / client database
  • service activities and shared calendar
  • service quotation preparation and sending
  • service order confirmation

During Service

  • service agreement
  • service item setup
  • pricing strategy
  • supplier database
  • job order
  • job sheet and printout
  • service maintenance reminder and alerts

Post Service

  • invoice and receipt
  • CN and DN
  • customer support
  • case / ticket management
  • service, delivery, billing reports

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