26 Jan Service Manager
service manager job description
Leading the coordinators while monitoring and validating service processes, Service Manager job description encompasses a range of industries and flexibility to change.
My Strength:
A comprehensive combination of a complete front and back-end system, covering areas of services-to- fulfilment processes, equivalent to a typical Service Manager job description.
My Unique Selling Point:
Most suited for companies running on service-oriented business models, taking the roles of Service Manager in Singapore or Malaysia. Management of both resources and fulfilment, equipped with smart escalation and prompt status updates.
My Core Responsibilities:
- Enable multi-channel communication with clients
- Automated job and task escalation
- Standardise template workflows with managed resolutions
- Single repository for documents and database
- Easy access with on-the-go reports
- Standard operating procedures with multi-approval for quality assurance
“Find the best Service Manager in Singapore and Malaysia here!”
My Experience:
Pre-Service
- leads / prospects / client database
- service activities and shared calendar
- service quotation preparation and sending
- service order confirmation
During Service
- service agreement
- service item setup
- pricing strategy
- supplier database
- job order
- job sheet and printout
- service maintenance reminder and alerts
Post Service
- invoice and receipt
- CN and DN
- customer support
- case / ticket management
- service, delivery, billing reports
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